FAQ

What should we charge for your engineer?
You should charge for the cost of our engineer's visa, air tickets, hotel, food, and also their salary 100USD one day per person.
How long is your machine's warranty period?
All our machine have one year guarantee, starting from finished installation.
How could we do after one year warranty period?
We also can do service for you, but you need pay salary for my technician 100USD/day.
How could we do if the parts broken within warranty?
We would express the free replacement parts during the warranty date.
Where is your factory located? How can I visit there?
Our factory is located in Ruian City,Zhejiang province China. The nearest airport is Wenzhou airport(30mins driving). We would like to pick up you in that airport. Welcome to visit us!
How long is the warranty period ?
One year.
How about the installation? Do you have after-sale service?
We will send professional technician to your company to install the machine and train your staff until they could operate the machine independently.
Why should we choose your company?
>Certified company with CE certificates. >Various production line, covering more than 50 different kinds of professional machinery to produce medical disposable. >Advanced technical support and strict quality management system. >High-efficiency and timely service by E-mail, Skype,etc.
Where is your factory located? How can I visit there?
Our factory is located in Rui'an City, Zhejiang Province, China, about one hour by air from Shanghai. All our clients, from home or abroad, are warmly welcome to visit us!
How about the payment term?
For new customer, our payment terms is 30% T/T in advance before production, the balance 70% should be paid before delivery.
What about your main market?
A3: Ourproducts be sold well in 30 provinces and have good reputation in China, also we pay attention on developing the overseas market, such as Europe, Russia, Southeast Asia, Middle and South America, Africa, and other countries.
How does your factory do regarding quality control?
A4: Quality is the most important principle. GREAT WALL people always attach great importance to quality controlling from the very beginning to the very end. Our factory has passed CE certification.